COVID-19 Visitor Policy

1. Visitors, staff or volunteers at a residential aged care facility should not be anyone who:

   • is unwell
   • has been diagnosed with COVID-19 or asked to quarantine
   • has returned from overseas in the last 14 days (excluding safe travel zone countries)
   • has had contact with a person with COVID-19 in the last 14 days
   • has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
   • has been tested for COVID-19 and is waiting for the result (except for tests due to surveillance testing obligations)
   • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.
2. On arrival at the village we require all visitors to report to reception area for mandatory screening and sign in. Please follow the below steps to access the aged care home at any time.

• Use your access swipe cards/fobs to access the car park, ground floor and the main entrance where you will need to sign in. If you experience issues with your swipe card please notify reception during business hours.
• From the main entrance upon completing your details and confirming compliance with the COVID safe protocols, you will be provided a unique code for the lift which will allow access to visit your loved one in their residential aged care suite. The unique code can only be used for that visit then it will expire.
• Enter the code into the black box located outside and inside the lift and press #.
• Use the pin code to return to reception area and sign out upon exit.

Face masks maybe required depending on local directives. Please come prepared with one and follow the directives set out on the entry sign process.

4. At all times 1.5 metres social distancing is to be maintained whilst visiting the home.
5.  From 30th May 2021, all visitors must have a current Influenza Vaccination and provide evidence. 
6. A maximum of four (4) people can travel in a lift at any time provided 1.5m distancing is practiced
7. Upon arriving on the floor, all visitors are to sanitise their hands again

8. At the end of your visit please return to reception and sign out. If you have elected to make an outing, involving taking a resident off site, we ask that before leaving the village you sign out at reception and when you return complete the sign in process again.