Due to the low rate of community transmission of COVID-19,  the Queensland Chief Health Officer, Jeanette Young, has now removed the “restricted” status on the Brisbane Local Government Area. This means that St Luke’s Green can now accept up to two visitors per resident, and employees and visitors can cease wearing face masks. The details are contained in the update to Aged Care Direction #10 released by Queensland Health. 

Whether you are a visitor, worker or volunteer, if you have visited a COVID-19 hotspot in the last 14 days, you must be in quarantine, so you must not enter an aged care facility. You will be denied entry if you have visited one of the following COVID-19 hot spots or case locations:

The relevant provisions of the Direction #10 for St Luke’s Green are: 

  • Residents can have up to two visitors at any one time. There is no limit on the number of visits allowed in a day or the length of each visit.
  • Children under the age of 16 years can visit residential aged care facilities.
  • Service providers may visit the facility, including but not limited to hairdressers, legal advisors, mental health providers (e.g. diversional therapists and music therapists), and allied health providers (e.g. podiatrists).
  • Residents may now leave their residential aged care facility for a range of reasons, including but not limited to: exercise, attending small family gatherings of up to 20 people (as long as physical distancing can be maintained), receiving or accessing health care, attending a funeral, visit a service provider (e.g. hairdressers, beauty therapists and legal advisors), visiting another residential aged care facility.
  • Residents who do wish to leave the aged care home must complete the St Luke’s COVID safe leave plan with the Director of Care of the RN in-charge.
  • Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.
  • Groups of residents cannot go on external excursions (e.g. a group of residents cannot be taken on a day trip to the beach).
  • A support person can provide care and support to the person they are visiting, including physical care and support.
  • Visitors, aged care staff, health workers, students, volunteers and anyone else entering a residential aged care facility will still not be allowed to enter the facility if they have NOT had the 2020 flu vaccine. There may be some exemptions, as outlined in the Australian Government’s Flu Vaccination Requirements for Aged Care Facilities .
Visitor Protocols

1. A visitor should not be anyone who:
• is unwell;
• has returned from overseas in the last 14 days;
• has had contact with a person with COVID-19 in the last 14 days or waiting on COVID-19 test results.• has travelled to a COVID-19 hot spot in the last 14 days;
• has a fever (37.5 degrees or more)
• has a cough, runny nose, sore throat or breathing difficulties
• after 1 May 2020, has not had the 2020 flu vaccination (unless it is unavailable to you).

2. It is critical that visitors stay away if you’re unwell or have been in contact with someone with COVID-19. Visitors should also:
• visit a resident in the resident’s room, outdoors or a specified area in the aged care facility
• avoid communal spaces
• make sure the resident has no more than two visitors at a time, including doctors
• wash your hands before entering and leaving the facility
• stay 1.5 metres away from residents where possible
• stay away when unwell

3. Aged care visiting and outing times are preferred between 9.00am and 5.00pm Monday to Friday and 9.00am to 1.30pm on Saturdays when we have a receptionist on site. We understand that visits and outings outside of these core hours will be necessary but ask visitors to report to reception and complete the entry screening process.

4. If you arrive for a visit outside of the core hours you will need to use the intercom to speak with one of our care staff on the floor who will let into the reception area to complete the sign in procedure. Please be patient, however, as our staff are busy looking after your loved ones and may take some time to respond to the intercom.

5. On arrival at the village we ask all visitors to report to reception for mandatory screening and sign in. This will now include the requirement to record and enter your own temperature as part of the process. During the sign in you will be prompted to confirm the floor you wish to visit, once this is done you will be provided a four (4) digit lift passcode which will allow you to access the desired aged care floor and a printed visitor pass. Please wear the visitor pass at all times for benefit or our staff. Please note the lift codes will be changed from time to time.

6. Visitors must produce valid confirmation of flu vaccination as part of the screening process. This can be kept on file after the first visit. From May 1 2020, this requirement is law in QLD and includes children.

7. At all times 1.5 metres social distancing is to be maintained.

8. Once you have signed in and received your lift passcode, sanitise your hands thoroughly and make your way to the main lift and enter the code.

9. A maximum of four (4) people can travel in a lift at any time provided 1.5m distancing is practiced.

10. Upon arriving on the floor, all visitors are to sanitise their hands again then make their way directly to the resident’s room on the agreed path of travel. All visitors are to remain in the resident’s room.

11. If, during the visit, you wish to go outside or make an outing please use the main lift and avoid passing though ground floor common areas wherever possible. This means leaving the building via the lower ground lobby to access the Church forecourt, exiting via the main reception doors and into village green via the timber gate or via the basement car park.

12. At the end of your visit please return to reception and sign out. If you have elected to make an outing, involving taking a resident off site, we ask that before leaving the village you sign out at reception and when you return complete the sign in process again.

Flu Vaccination Requirement
After 1 May 2020, a person must not enter a residential aged care facility if they do not have a 2020 vaccination against influenza, if the vaccination is available to the person. We recognise there may be individuals who, for medical reasons, cannot be vaccinated against influenza, there are some limited exemptions to this requirement. These exemptions follow the recommendations and clinical advice provided in The Australian Immunisation Handbook. If a vaccine is unavailable at the time of vaccination, the person is exempt from the requirements until the vaccine becomes available.

Visitor Policy -
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If you can’t make it to the village, why not book in a video call with a loved one instead? This won’t take place the village, and you can make this call from the comfort of home on your computer, phone or tablet.

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Retirement and Aged Care

at St Luke's Green

St Luke’s Green won the prestigious nettletontribe Award for Design Excellence at the 2017 Property Council of Australia’s National Retirement Living Awards, in recognition of its incorporation of innovation around a historic church.
If you’d like to learn more about living in our little village in a big city, call us today for a chat.

Visit us at St Luke’s Green:
43-46 Taylor Street, Woolloongabba