St Luke's Green
COVID-19 Visitor Policy
We are delighted to announce that we are now welcoming back visitors to the aged care home. All visitors must following our mandatory screening process which you can find below. There are no restrictions on the number of people who can visit and you can come anytime. We are really looking forward to seeing you around soon.
You will be denied entry if you have visited one of the following COVID-19 hot spots or case locations:
Visitor Access Guidelines
The relevant provisions of the Direction #23 for St Luke’s Green are:
- There is no limit on the number of visits, visitors allowed in a day or the length of each visit.
- Children under the age of 16 years can visit residential aged care facilities.
- Service providers may visit the facility, including but not limited to hairdressers, legal advisors, mental health providers (e.g. diversional therapists and music therapists), and allied health providers (e.g. podiatrists).
- Residents may now leave their residential aged care facility for a range of reasons, including but not limited to: exercise, attending small family gatherings of up to 20 people (as long as physical distancing can be maintained), receiving or accessing health care, attending a funeral, visit a service provider (e.g. hairdressers, beauty therapists and legal advisors), visiting another residential aged care facility.
- Residents who do wish to leave the aged care home must complete the St Luke’s COVID safe leave plan with the Director of Care of the RN in-charge.
- Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.
Visitor Protocols
Visitors, staff or volunteers at a residential aged care facility should not be anyone who:
- is unwell
- has been diagnosed with COVID-19 or asked to quarantine
- has returned from overseas in the last 14 days (excluding safe travel zone countries)
- has had contact with a person with COVID-19 in the last 14 days
- has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
- has been tested for COVID-19 and is waiting for the result (except for tests due to surveillance testing obligations)
- has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.
- On arrival at the village we require all visitors to report to reception area for mandatory screening and sign in. Please follow the below steps to access the aged care home at any time.
- Use your access swipe cards/fobs to access the car park, ground floor and the main entrance where you will need to sign in. If you experience issues with your swipe card please notify reception during business hours.
- From the main entrance upon completing your details and confirming compliance with the COVID safe protocols, you will be provided a unique code for the lift which will allow access to visit your loved one in their residential aged care suite. The unique code can only be used for that visit then it will expire.
- Enter the code into the black box located outside and inside the lift and press #.
- Use the pin code to return to reception area and sign out upon exit.
Face masks maybe required depending on local directives. Please come prepared with one and follow the directives set out on the entry sign process.
- At all times 1.5 metres social distancing is to be maintained whilst visiting the home.
- A maximum of four (4) people can travel in a lift at any time provided 1.5m distancing is practiced
- Upon arriving on the floor, all visitors are to sanitise their hands again then make their way directly to the resident’s room on the agreed path of travel. All visitors are to remain in the resident’s room.
- If, during the visit, you wish to go outside please use the main lift and avoid passing though ground floor common areas wherever possible.
NOTE: For external outings, please ensure an outing form is completed and approved in advance before leaving the premises. These are available on our website or at reception and are require to support the safety contract tracing and the safety of our residents.
- At the end of your visit please return to reception and sign out. If you have elected to make an outing, involving taking a resident off site, we ask that before leaving the village you sign out at reception and when you return complete the sign in process again
Book an online video chat
If you can’t make it to the village, why not book in a video call with a loved one instead? This won’t take place the village, and you can make this call from the comfort of home on your computer, phone or tablet.
Book a Tour
Retirement and Aged Care
at St Luke's Green
St Luke’s Green won the prestigious nettletontribe Award for Design Excellence at the 2017 Property Council of Australia’s National Retirement Living Awards, in recognition of its incorporation of innovation around a historic church.
If you’d like to learn more about living in our little village in a big city, call us today for a chat.
Contact us: 07 3129 9000
Email us: stlukesgreen@greengate.com.au
Visit us at St Luke’s Green:
43-46 Taylor Street, Woolloongabba
